Refund policy

Refund & Return Policy

At Aurapost we take great pride in the quality of our products. Because our items are dispatched directly from regional fulfillment centers to offer you the best possible prices, we do not accept returns or exchanges for change-of-mind or incorrect size selection.

However, your satisfaction is our top priority. If your order arrives damaged, defective, or incorrect, we will make it right immediately at absolutely no extra cost to you.

1. Damaged, Defective, or Incorrect Items

If your item arrives broken, defective, or is completely different from what you ordered, you are eligible for a free replacement or a full refund.

To open a claim, please follow these simple steps within 30 days of receiving your package:

  1. Send an email to our support team at [Your Support Email Address].

  2. Include your Order Number in the subject line (e.g., Order #1001 - Damaged Item).

  3. Attach a clear photo or a brief video showing the damage, defect, or the incorrect item received, along with a photo of the shipping label on the package.

Once our team reviews and verifies the issue (usually within 24–48 hours), we will process a brand-new replacement shipment or issue a full refund to your original payment method. You do not need to ship the damaged item back to us.

2. Packages Lost in Transit

An item is considered lost in transit if it has not arrived within [Insert max shipping days, e.g., 30] business days from the dispatch date (excluding our standard 2-5 day processing time). If your tracking information shows no updates and the delivery window has passed, please contact us at [Your Support Email Address] and we will issue a full refund or send a replacement shipment.

3. Exceptions / Non-Refundable Situations

We cannot offer refunds, replacements, or credits in the following circumstances:

  • Incorrect Shipping Address: If the package is undeliverable due to an incorrect or incomplete address provided by the customer at checkout.

  • Stolen Packages: If the carrier tracking status is marked as "Delivered" to your address, but you cannot locate it, we recommend contacting your local postal service directly, as we cannot issue refunds for verified deliveries.

  • Minor Color/Design Variations: Slight variations in color due to digital screen settings or manufacturing batches are not considered manufacturing defects.

4. Refund Processing Time

If a refund is approved, it will be automatically issued back to your original payment method. Please note that it can take 5 to 10 business days for your bank or credit card company to process and post the refund to your account.

Questions?

Our customer support team is always here to help. If you have any questions regarding your order or our policy, please feel free to reach out to us at [Your Support Email Address].